RETURNS

THE IMPISH LEE GUARANTEE

We at Impish Lee know that you’ll love your custom made garment, but if for any reason you don’t, you’re welcome to return it in an unworn condition within 30 days for a remake or for full store credit.

  • We’ll remake your order for FREE!
  • OR we’ll give you store credit for the full purchase amount minus shipping.
  • You are only responsible for the one-way return postage.
  • You can cancel any order for a full refund within 48 hours of purchase.

Merchandise must be returned to our returns department within 30 days of the delivery date for a full refund for store credit or remake minus shipping charges. Merchandise must be returned in its original condition. Garments that are returned with signs of being worn will not be accepted and immediately returned. Items purchased on sale or items used with a promo code are final sale. Please allow 3-5 days for the refund to be processed.

Due to the intimate nature of lingerie, underwear cannot be returned/refunded/remade. Please feel free to reach out to us at info@impishlee.com if you have any questions about sizing or materials.

*Gift Certificates are non-refundable*

Impish Lee Returns
7 Littleworth Lane
Sea Cliff, NY 11579
email us at info@impishlee.com.

Impish Lee offers a 30 day remake policy so shoppers feel more comfortable purchasing their customizable intimates. With a custom made garment that the customer cannot try on before purchasing, a return policy is a must. Impish Lee wants to make sure that shoppers know they can return their garment if it doesn’t fit, is damaged, or if they simply don’t like it. Impish Lee intentionally provides a short shipment window to expedite the process of the shopper receiving an order that is correct and wanted.
Returning a package to Impish Lee is incredibly simple; just attach the included return label to your envelope or box with the unworn garments inside. Impish Lee will quickly process your return or exchange within a week. Impish Lee understands that buying online can leave a shopper feeling slightly worried that their garment won’t fit and at Impish Lee, fit is one of the most important aspects of their business.
Impish Lee offers a great return policy to anyone who buys on impishlee.com. The shopper can be assured that their order will be perfect if not the first time, certainly by the second time. Returns are processed by the Impish Lee returns department. Each order is inspected to fully understand the reason for return. Impish Lee will make sure that any customer knows that their order is being handled by someone who cares and knows that receiving a corrected order is necessary.